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Business hours 9 am to 6 pm Mon - Fri
Policies, Terms and Conditions:
The use of this site is governed by the policies, terms and conditions
set forth below: Please read them carefully. By using this site, you
agree to these terms of use. If you do not agree to these terms, you
may not use this site. RLC Performance Engineering LLC trading as
RLCHobbies, reserves the right, at any time, to modify, alter, or
update these Terms of Use, and you agree to be bound by such
modifications, alterations, or updates with out notification.
Payment
We accept the following credit cards: Visa, MasterCard, American
Express and Discover. There is no surcharge for using your credit card
to make purchases.
Address Verification
To insure the security of the card holder, we do thorough address
verification on all credit cards. If we cannot verify the address, we
cannot ship the order. We RLC Performance Engineering / RLC Hobbies
will only ship orders to the verified billing address of the credit
card holder. Incorrect information will cause a delay in processing
your order.
Money Orders and Cashier’s
Checks
We accept money orders and cashier’s checks and bank wire transfer in
U.S. Dollars only. Orders are processed upon receipt of a money order
or cashier’s check. We can not guarantee the availability of a product
by the time funds clear or payment is received. We will charge a $35
fee on all returned checks.
Order Minimums
$10 merchandise minimum per order.
Sales Tax
All New Jersey Residents will pay 7% State Sales Tax on there order
being shipped with in the state of NJ. For orders shipped to
other states, you are solely responsible for all sales taxes or other
taxes.
Order Acceptance
Policy
Your receipt of an electronic or other form of order confirmation does
not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. RLC Performance Engineering LLC
trading as RLCHobbies reserves the right at any time after receipt of
your order to accept or decline your order for any reason or to supply
less than the quantity you ordered of any item.
Shipping Policy
Shipping Time Most UPS orders received before 3:00pm
Eastern Time and most Priority Mail orders received before 9:00am
Eastern Time will ship the same day, provided the products ordered are
in stock. Most orders received after these times will ship the next
business day. Orders are not processed or shipped on Saturday or
Sunday. We cannot guarantee when an order will arrive. Consider any
shipping or transit time offered to you by RLCHobbies or other parties
only as an estimate. We encourage you to order in a timely fashion to
avoid delays caused by shipping or product availability. If your order
is damaged in shipping you must contact the shipping carrier
immediately then contact us. Any delay may result in lost of claim.
International Destinations
RLCHobbies can ship orders just about anywhere in the world. Shipping
costs are estimated and includes a minimum of $10.95 for handling. This
is done to cover all the additional customs and paperwork we have to do
for your international order. All orders must be prepaid and when the
funds have cleared your order will be shipped off. Conditions around
the world and countries import laws change, or other issues occur that
keep us from being able to ship an order to you. We are presently
unable to ship to the following countries: Afghanistan, Bolivia,
Brunei, Columbia, Cuba, Indonesia, Iraq, Lebanon, Malaysia, North
Korea, Peru and Venezuela.
Returns
We at RLCHobbies do our best to make sure you receive the exact
merchandise you order in a timely manner. If for any reason you are not
satisfied with your purchase we will accept returns with in 10 days of
the date of purchase under the following guidelines. Returned
merchandise must in New and Unused condition and in its original
packaging.
No returns, with out authorization r/o number
No returns on used or opened items.
No returns on electrical items
Return credit must be issued in the manner of the original payment
(returns of credit card orders will only be refunded to the credit card
account of the original purchase).
Customers are responsible for shipping on all returns. You must take
care in packaging so we receive the packages in undamaged condition.
Returns are subject to a 15% restocking fee unless store credit is
requested.
Out of Stock Products
There may be times when the product you have ordered is out of stock
which will delay your order. We will keep you informed of any products
that you have ordered that are out of stock and unavailable for
immediate shipment. You may cancel your order at any time prior to
shipping.
Warranties and Guarantee's
All warranties and guarantees, including missing items, are handled
directly by the original manufacturer of that item and should be sent
to them, not RLCHobbies. Unless it is a RLC Hobbies manufactured brand.
Due to the high performance nature of the items we sell there are no
returns on any opened or electronic merchandise.
Other
Conditions
These Conditions will supersede any terms and/or conditions you include
with any purchase order, regardless of whether RLCHobbies signs them or
not. We reserve the right to make changes to this site and these
Conditions at any time.
Privacy
We keep your personal information private and secure. When you make a
purchase from our site, you provide your name, email address, credit
card information, address, phone number, and a password. We use this
information to process your orders, to keep you updated on your orders
and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption
techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of
current promotions, specials and new additions to the RLCHobbies site.
You may unsubscribe from our newsletters by following the unsubscribe
instructions in any email you receive from us.
We will never (and will not allow any third party to) use the
statistical analytics tool to track or to collect any Personally
Identifiable Information (PII) of visitors to our site. We will not
associate any data gathered from this site with any Personally
Identifiable Information from any source, unless you explicitly submit
that information via a fill in form on our website.
Privacy on Other Web Sites
by
Other sites accessible through our site have their own privacy policies
and data collection practices. Please consult each site's privacy
policy. Our Store is not responsible for the actions of third parties.
Limitation on Liability
RLC Performance Engineering LLC trading as RLCHobbies will not be
liable for any direct, indirect, special, punitive, incidental,
exemplary or consequential damages, or any damages what so ever, even
if RLCHobbies has been previously advised of the possibility of such
damages, whether in an action under contract, negligence, or any other
theory, arising out of or in connection with the use, inability to use,
or performance of the information, services, products, and materials
available from this site. These limitations will apply not with
standing to any failure of essential purpose of any limited remedy.
Typographical Errors
In the event a product is listed at an incorrect price due to
typographical error or error in pricing information received from our
suppliers, Our Store shall have the right to refuse or cancel any
orders placed for product listed at the incorrect price. Our Store
shall have the right to refuse or cancel any such orders whether or not
the order has been confirmed and your credit card charged. If your
credit card has already been charged for the purchase and your order is
canceled, Our Store shall immediately issue a credit to your credit
card account in the amount of the incorrect price.
Copyright and Trademark
Notice
Unless otherwise specified, all materials appearing on this site,
including the text, site design, logos, graphics, icons, and images, as
well as the selection, assembly and arrangement there of, are the sole
property of RLC Performance Engineering LLC trading as RLCHobbies.,
Copyright © 2013, ALL RIGHTS RESERVED. You may use the
content of this site only for the purpose of shopping on this site or
placing an order on this site and for no other purpose. No materials
from this site may be copied, reproduced, modified, republished,
uploaded, posted, transmitted, or distributed in any form or by any
means without our prior written permission. All rights not expressly
granted herein are reserved. Any unauthorized use of the materials
appearing on this site may violate copyright, trademark and other
applicable laws and could result in criminal or civil penalties. |
